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Mar 30 2010

The way to better performance in a university

Published in BlogAalto yliopisto by Juha Antti Lamberg  

Relative to my recent critical account of public sector strategizing it is fair to offer at least some guidelines of what practical steps would be necessary for better performance in academic research and teaching. The key points deal with organizational architecture, strategic repertoire, personal development, and managing the past-present-future (illusory) continuum. Brought to the context of my own university, these would be the immediate actions I would undertake having the power:


1) Organizational architecture. Contrary to the strategy jargon in management textbooks, structure does not follow strategy – but other way round. Especially, in an environment in which the only meaningful outcome is the quality and innovativeness of research and teaching it is totally unnecessary maintain any extra constraints and boundaries. Lean and mean, thus, would be an optimal solution. In the Aalto context, light central administration could easily manage 50 research groups (each including 4-7 full professors) without any intermediate organizational layers. Add heavy incentives to focus on quality and the lean structure would allow research groups to do their natural tasks in research and teaching instead of allocating resources to manage the current 4-5 hierarchical layers between the focal activities and top management. New research groups could easily emerge, and less successful could be terminated with considerable ease compared to the current system.

 

2) After setting the structure and incentives, the only proactive way to nudge university’s evolutionary path is to recruit (and maintain) talents. With an ‘exit’ option (equally so with the research groups) taking risks would be possible and even necessary in the hunt of the ‘new-new’ things that world-class research requires (BTW: contrary what the Finnish special interest groups have argued, the three universities already were in world-class with more than one respect).

 

3) Although the research groups are needed for administrative purposes and in organizing teaching programs, the key production unit in any university is an individual professor, and her/his formal/informal research team. Consequently, a rapid improvement of quality and productivity would require massive supportive intervention that would engage all Aalto professors. As the previous research assessment was conducted at the level of departments (which is silly), we would actually need research assessment + mentoring of all 300 Aalto professors. 3 top scholars outside the Finnish borders working with one professor for two or three days should help to fine-tune skills and future prospects, and even save the careers of some of the more exhausted individuals. The message here is: the only meaningful way to accelerate learning and capability development is to concentrate on individuals instead of artificial administrative units.

 

4) Because we do not have the ‘psyche’ abilities (same with the SIG people), only way to prepare for future challenges is to (a) allow variation in research focuses and teaching offering; and (b) maintain ‘slack’ . That is, programs and projects that have no immediate function are desperately needed.

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Competition
written by Juha-Antti Lamberg, March 30, 2010, 12:08
Things really get complicated when you bring in teaching. Yet, 'lean and mean' would allow better service than using all the administrative resources in the administration of administrative resources. Actually, one could say that publishing or patents or artifacts are by no means necessary for societal development. One idea would be to have a totally Finnish speaking university which would publish nothing thus keeping all innovations in the use of students (+other stakeholder groups).

What comes to lack of alternatives, I strongly believe that market mechanism will handle that issue. If faculty and potential students are increasingly dissatisfied with the Aalto context, I would expect to see competition in the Helsinki area in the form of new private schools, campuses of international business schools, or even other Finnish universities could expand to the Helsinki area with side-activities. And if the offers are lucrative, faculty will walk. (I do not want to discuss Hanken in this context :))
Teaching in a top university
written by Henri Schildt, March 30, 2010, 11:45
I think I agree with this assessment of research. Aalto has a very small pool of potential recruits so putting emphasis on 'strategic' areas seems very difficult. I would draw attention to something that is not mentioned here: teaching.

Business schools go overkill in terms of student customer satisfaction and might not be the ideal basis for thinking about teaching at Aalto. Yet, if faculty is reorganized around research domain groups, it also makes a lot of sense to rethink the way student-facing activities are managed and organized.

It seems the management of student experience is currently quite fragmented with academics and part-time temporary workers taking critical roles in coordination. This seems sub-optimal, since few academics are natural talents in administration and temps have limited experience and motivation to improve processes.

I would make the controversial (I believe?) claim there are not too many administrators in universities. There are too few. Ideally university administration should be an efficient machine that provides key services for students, resolving problems, and making sure all business processes run smoothly and with high quality. There is little need to involve academics beyond teaching and the design of program contents.

It seems, however, very difficult to improve student experience when the students do not complain. Most of Aalto students probably see no real choices regarding the university they attend! Whereas competition across universities would be really healthy, the Aalto merger is actually reducing it. Is there a way to introduce incentives for improvement when there is no market?

Although research is more important than teaching, can you think of any world class university that does not have great teaching? Even Cambridge and Oxford (apparently known for bad teaching) have undergone dramatic changes in the last ten years. Whether we like it or not, I would also assume that some time in the future alumni networks will start to matter financially.

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